Swagg Q & A

  • -Standard ➤ 78” x 36 available in all colors

    -Custom ➤ Sizes vary depending on your preferences. Prices are determined by size. Available in all colors personalized to your specifications - learn more

    -SMA ➤ 11” x 14” (a sanitary maintenance area for clean implements). Available individually or complimentary with any Standard, Specialty or Custom Swagg Mat order.

  • Each Swagg Mat comes with a trim color we feel best compliments that particular color. If you would like to change the trim color please fill out the customized order form. Additional charges may apply.

  • Use any EPA approved cleaner

    -Clorox Wipes

    -Lysol Wipes

    -Barbicide

    -Cavicide

    Chemical cleaners may break down your Swagg Mat causing discoloration and cracking.

    Wash with Warm, Soapy Water at the end of each day to remove any built up residue.

    Advised to use a more natural cleanser such as Thieves Cleaner or diluted Vinegar and water to avoid damaging your Swagg Mat.

  • -Use Hand Towels under clients to protect Swag Mat from dye and body oil transfer

    -Treat your Swagg Mat like you would an expensive car or boat vinyl seat

    -Use warm soapy water to clean your Swagg Mat

    -Articles such as shoes, belts, buckles, jean jackets, etc can damage your Swagg Mat.

    -No heat sources on Swagg mats

    -Roll your Swagg Mat to store

    -Keep out of direct sunlight

    -Swagg Mat can easily stain so be aware of materials dying.

  • With a warm damp cloth wipe the sugar paste up. With thicker areas allow the warm damp cloth to sit on the spot then wipe clean. Disinfect and wipe dry.

  • Allow the hard wax to cool then gently peel the hard wax off. Disinfect and wipe dry.

  • Yes, Swagg Mats can be machine washed but only if necessary.

    Machine wash on Cold, delicate/gentle cycle.

    Hang to dry.

    Using a washing machine may cause your Swagg Mat to break down faster.

    Advised to use more natural cleansers such as Thieves or Vinegar diluted with water.

    Use warm soapy water at the end of the day to remove any built up residue

  • Yes, with use your Swagg Mat will loosen up.

    After opening your Swagg Mat lay it flat on your treatment table.

    When storing, Roll your Swagg Mat to avoid added wrinkles.

  • We completely understand that accidents happen; however, we are unable to offer replacement mats at this time.

    Thank you for your understanding

  • Yes, we can ship internationally.

    Please fill out our custom order form and include all your shipping information.

    We will contact you with an order invoice.

Our Policy

SHIPPING/RECEIVING

Often we ship within 5-7 business days. Under certain circumstances some orders may take up to 2-3+ business weeks from the date of purchase.

RETURNS/EXCHANGES

We can accept returns or exchanges in original condition within 7 days of your delivery date for a full refund/credit minus original shipping cost. You must contact customer support within 7 days of the delivery date (date delivered to your address). The return must be sent back within 7 days after contacting customer service. Tracking number must be provided.

After the 7 day mark, returns are accepted (in original condition) for your product credit minus 25% of the purchase price.

If a product is used there will be an added 25% restocking fee deducted from the original price.

The purchaser pays all shipping fees.

Please allow 7-14 business days for all processing.

Thank you for your understanding.

Shop Product ➤

We are not perfect but we try! Some things cannot be avoided like minor manufacturer imperfections that may be visible on some Swagg Mats. We do our best to work around these imperfections. Thank you for your understanding.